Terms Conditions

These terms and conditions (“User Terms”) apply to Your visit to and use, of the Mobile Application and Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to  You on or through  the  Site,  the  Service  and  the  Application.

By checking and agreeing “I agree to the Terms & Conditions and Privacy Policy” you are consenting to be bound by these User Terms. Please ensure that you read and understand these entire user terms before you use the mobile application/site. If You do not accept any of the User Terms, then please do not use the mobile app/Site or avail any of the services being provided therein.

Your agreement to these user terms shall operate as a binding agreement between you and Charge+Zone in respect of the use and services of the mobile application/site.

Your acceptance of the User Terms and Conditions shall be deemed to include your acceptance of the privacy policy available at https://www.chargezone.co/PrivacyPolicy.

By accepting these User Terms and Conditions, you also allow Charge+Zone to send you promotional emails and SMS alerts from time to time.

DEFINITIONS

All  of  the  defined  and  capitalized  terms  in  these  User  Terms  will  have  the meaning assigned to them here below:

  1. Account” shall mean the account created by the Customer on the Mobile Application for availing the Services provided by Charge+Zone.
  2. Application” shall mean the mobile application named “Charge+Zone/Charge Zone/ChargeZone” updated by Charge+Zone from time to time.
  3. Convenience Fee” shall mean the fee payable by the Customer to Charge+Zone for the Service i.e., for availing the technology services offered by Charge+Zone, customer support and cashless payment options. Convenience Fee shall be chargeable on every booking made through the Site. The Convenience Fee shall be exclusive of all applicable taxes on the Convenience Fee, if any.
  4. Cancellation Fee” shall mean the Convenience Fee payable towards cancellation of an Electric Vehicle Charging Session time slot booking done by a Customer. The Cancellation Fee shall be exclusive of all applicable taxes on the Cancellation Fee, if any.
  5. Customer/You/EV Driver/User” means a person who has an Account on the Application.
  6. E-Wallet”  shall  mean  a  pre-paid  instrument,  which  can  be  used  to  make payments.
  7. EV (Electric Vehicle) Charging Session” shall mean duration between user starts and stops charging an electric vehicle.
  8. Fare” shall mean such amount in Indian Rupees, which is reflected on the Application, as the fare payable for the energy consumption during an EV Charging Session. The  Fare  shall  be  exclusive  of  all  applicable  taxes  on  the  Fare,  if  any.
  9.  “Registration Data” shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by Charge+Zone from the Customer from time to time for registration on the Application.
  10. Service(s)” means the facilitation of EV Charging service by Charge+Zone through the Application or via a telephone request at the toll free number of Charge+Zone or booking on the Site.
  11. Site” shall mean the Application and the website https://www.chargezone.co/ operated by Charge+Zone or any other software that enables the use of the Application or such other URL as may be specifically provided by Charge+Zone.
  12. Total Payable Amount”  shall  mean  and  include  the  Fare,  the  Convenience  Fee  or the Cancellation  Fee  and taxes  as  may  be applicable from time to time.
  13. T&Cs” and “User Terms” shall mean these Customer terms and conditions.
  14. Charge Spot” shall mean an instrument/machine to charge an electric vehicle.
  15. Charging Station” shall mean a location where one or more than one Charge Spots are installed.

ELIGIBILITY

You  will  be  “Eligible”  to  use  the  Services  only  when  You    fulfill  all  of  the following conditions:

(i)  You have attained at least 18 (eighteen) years of age.

(ii)  You are competent to enter into a contract under the Applicable Laws.

If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, You must abide by such age limits.

REGISTRATION AND ACCOUNT

You understand and acknowledge that You can Register/Sign Up on the Application only after complying with the requirements by entering Your Registration Data.

You  shall  ensure  that  the  Registration  Data  provided  by  You  is  accurate, complete, current, valid and true and is updated from time to time. We shall bear  no  liability  for  false,  incomplete,  old  or  incorrect  Registration  Data provided by You.

You  are  solely  responsible  for  maintaining  the  confidentiality  of  Your Registration  Data  and  will  be  liable  for  all  activities  and  transactions  that occur  through  Your  Account,  whether  initiated  by  You  or  any  third  party. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using

Your password or Account, either with or without Your knowledge.

We  reserve  the  right  to  suspend  or  terminate  Your  Account  with  immediate effect  and  for  an  indefinite  period,  if  We  have  a  reason  to  believe  that  the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason We may find just or equitable.

Except for the Registration Data or any other data submitted by You during the use of any other service offered through Application (“Permitted Information”), Charge+Zone  does  not  want  You  to,  and  You  should  not,  send  any  confidential  or proprietary  information  to  Charge+Zone on  the  Application  or  otherwise,  unless  otherwise  is required by Applicable Laws. In accepting these User Terms You agree that any  information  or  materials  that  You  or  individuals  acting  on  Your  behalf provide  to  Charge+Zone  other  than  the  Permitted  Information  will  not  be  considered confidential or proprietary.

It  is  Your  responsibility  to  check  to  ensure  that  You  download  the  correct application for Your device. We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for Your mobile device. We reserve the right to terminate the Service and the use of  the  Application  should  You  be  using  the  Service  or  Application  with  an incompatible or unauthorized device.

We allow You to open only one Account in association with the Registration Data provided by You.  In case of any unauthorized use of Your Account please immediately reach Us at support@chargezone.co.

SERVICES

The  Application  permits  you  to  avail  the  EV charging  services  offered  by Chrge+Zone. The Service allows You to send a booking time slot request through Charge+Zone Application on network.

By using the Application or the Service, You further agree that:

(i)  You  will  only  use  the  Service  or  download  the  Application  for  Your  sole, personal use and will not resell or assign it to a third party;

(ii)  You will not use an account that is subject to any rights of a person other than You without appropriate authorization;

(iii)  You will not use the Service or Site/Application for unlawful purposes;

(iv)  You  will  not  try  to  harm  the  Service,  Site, Application  or  our  network  in  any  way whatsoever;

(v)  You will provide Charge+Zone with such information and documents which Charge+Zone may reasonably request;

(vi) You will only use an authorized network to avail the Service;

(vii)  You are aware that when requesting Services, whether by message, via Site or calling the toll free number of Charge+Zone, standard messaging charges, data charges, voice charges, as applicable, of the  Your and Our phone network service providers, will apply;

(viii)  You will comply with all Applicable Law from Your country of domicile and residence  and  the  country,  state  and/or  city  in  which  You  are  present  while using the Site, Application or Service; and

(ix)  You  are  aware  of  and  shall  comply  with  the  Information  Technology  Act, 2000 and the rules, regulations and guidelines notified thereunder.

Charge+Zone reserves the right to immediately terminate the Service and the use of the Application  in  the  event  of  non-compliance  with  any  of  the  above requirements.  Further,  Charge+Zone  will  store  the  information  provided  by  You  or record your calls for contacting You for all Service related matters. You shall promptly inform Charge+Zone on any change in the information provided by You.

Charge+Zone or an authorized representative of Charge+Zone, shall provide information regarding services, offers, discounts and promotions provided by Charge+Zone to You by way of an SMS or email to Your registered mobile number/registered email ID. You also have the option to discontinue receiving such information at any point of time. To discontinue receiving such information, You may at any point of time visit the specific link provided in the Application to discontinue the same.

You  agree  to  grant  Charge+Zone a  non-exclusive,  worldwide,  perpetual,  irrevocable, royalty-free,  sub-licensable  (through  multiple  tiers)  right  to  exercise  the copyright,  publicity,  database  rights  or  any  other  rights  You  have  in  your information, in any media now known or not currently known,  with respect to Your information. You agree and permit Charge+Zone to share your information and/or permitted information, with third parties.

You  agree  and  permit  Charge+Zone to  share  any  information  provided  by  You  with third  parties  in  order  to  facilitate  provision  of  certain  value-added  services offered  by  such  third  parties  to  You  and/or  to  provide  certain  value-added services  to  You  by  Charge+Zone.  You hereby expressly consent to receive communications from Charge+Zone / third parties offering value-added services to You through Your registered phone number and/or e-mail id and/or the Application. You agree  that  You  will  not  hold Charge+Zone responsible  for  any  such  communications received from third parties, nor will any such communication amount to spam, unsolicited communication or a violation of Your registration on the national do not call registry.

In  case,  You  are  unable  to  access  Your  Account,  please  inform  Us  at support@chargezone.co and make a written request for blocking Your Account. We  will  not  be  liable  for  any  unauthorized  transactions  made  through  Your Account.

CONFIRMATION OF BOOKING

Charge+Zone shall, upon receiving the booking request from You, proceed to confirm or decline the booking based on the availability of EV Charging time slot at Charge Spot/Station, which shall be informed to You via an SMS or email.  In  the  event  the  booking  is  confirmed,  You  shall  check  the  booking details including but not limited to booking time and booking location, and if there is incorrect detail, the same needs to be informed to us immediately by calling at our Toll Free Number (1-800-121-2025).

You  shall  bear  the  consequences  and  damages  for  any  delay  that  may  be caused to You due to Your failure to check the confirmation SMS or email or failure to inform Charge+Zone of the incorrect details immediately.

PAYMENT

At the end of the EV Charging Session, Total Payable Amount for EV Charging will be collected by the Charge+Zone and remaining additional paid amount shall be refunded to EV User’s Wallet.

Charge+Zone shall provide a receipt of the Total Payable Amount for EV Charging by You at the end of the EV Charging Session.

All applicable taxes in respect of the Service Charge, Cancellation/Reschedule Fee shall be borne and payable by You to the Charge+Zone, as the case may be.

You  shall  choose  to  pay  for  the  Service  Fee  by  either  of  the  following  four methods:

E-Wallet Payment:

  • Charge+Zone offers You the facility of making an online payment through an E-Wallet powered by a third party payment processor (“Payment Processor”).  E-Wallet amount will not be applicable on bookings made through the phone or while the user is not logged into his/her Account on the Site. The processing of payments, in connection with Your use of the E-Wallet will be subject to the terms, conditions, and privacy policies of the Payment Processor that Charge+Zone engages for the purpose. Charge+Zone will not be responsible for any errors by the Payment Processor in any manner.

Credit Card/ Debit Card/ Net Banking Payment: 

  • Total EV Charging Service Fee shall be effected using the services of an entity providing payment gateway/processor services (“PG”), authorized by Charge+Zone. Such PG may either be Charge+Zone or any of its affiliates or partners or unrelated third parties. You agree  and  undertake  to share  relevant  payment  details  including  credit/debit  card  details  (Card Details) with the PG for the successful completion of payment towards Total EV Charging Service Fee to Charge+Zone and authorize the PG to complete such transactions.  In this respect, it is clarified that all PGs whose services are utilized for the purposes of  the  Site  and/or  Application  and/or  Services  shall  be  PCI-DSS  (Payment Card  Industry  –  Data  Security  Standard)  compliant.  Your  authorization permits  the  PG  to  debit  or  credit  the  bank  account  associated  with  Your payment details. Your authorization further permits the PG to use Your Card Details  for  the  processing  of  transactions  initiated  by  You  at  any  of  Charge+Zone’s affiliates. Your authorization will remain in effect as long as You maintain an Account with Us. In the event You delete Your Card Details with the PG or if You  delete  Your  Account,  the  PG  will  not  process  any  further  transactions initiated  by  You  at  the  Site  or  Application  and  at  the  sites  of  any  of  Charge+Zone’s affiliates.  Your  authorization  under  this  clause  is  subject  to  any  other  terms and conditions of the PG.

Charge+Zone Wallet:

  • Payment initiated for EV charging session through Net Banking/Credit Card/Debit Card, on successful transaction shall be first credited to Charge+Zone Wallet and then shall process for payment further.
  • Amount received from Offers and Referrals, any Refundable amount shall be credited to Wallet only. Wallet amount shall be used only for EV Charging Service payment.

Any payment related issue, except when such issue is due to an error or fault in  the  Site,  shall  be  resolved  between  You  and  the  Payment  Processor.  Charge+Zone shall not be responsible for any unauthorized use of Your E-Wallet during or after availing the Services on the Site.

CANCELLATION, RESCHEDULE & REFUND POLICY

*Applicable for Public/Commercial Charge Spots/Stations

You agree and acknowledge that you may cancel/reschedule your booking for an EV at any point of time subject to a Cancellation/Reschedule Fee as explained below:

You shall be notified of the applicable Cancellation/Convenience Fee in advance whenever you attempt to cancel/reschedule a booking service request. The notification shall be on the Application and/or the Site. Cancellation rate will be modified time-to-time.

Cancellation/Convenience Fee will be charged:

  • If you cancel your booking at any time after booking.
  • If the EV Driver is delayed for EV charging session by more than fifteen (15) minutes from booking time slot, it will be automatically cancelled and you will be charged Cancellation Fee.

No Fee for rescheduling the booking.

On Rescheduling booked time slot, Charging Rate Change may apply as per the new rate if defined as per the schedule.

If booking cancellation is done by Charge+Zone Admin or Charge Spot/Station Owner in case Charge Spot/Charging Station is under maintenance or Out of Service, No Cancellation Fee will be charged and full paid amount shall be refunded.

HOW DO I CANCEL BOOKING? 

If you wish to cancel your online booking,

  • Login to Charge+Zone app -> Main Menu -> My Bookings -> Click “X” to Cancel the selected booking and proceed. You will be notified by SMS to get the booking cancellation confirmation.

HOW DO I RESCHEDULE BOOKING?

If you wish to reschedule the booking,

  • Login to Charge+Zone app -> Main Menu -> My Bookings -> Reschedule the selected booking by opting an available booking time slot. You will be notified by SMS about your rescheduled booking detail.

HOW LONG WILL IT TAKE TO PROCESS MY CANCELLATION REQUEST? 

Once you request the cancellation of your booked time slot(s), it will take approximately 24/48 hours to process the refund. You will be notified of the same by email/SMS.

WHAT ARE THE MODES OF REFUND AVAILABLE AFTER CANCELLATION? 

If you have cancelled your booking and the cancellation request has been successfully processed, for any payments made for that booking using our payment gateway, amount will be refunded and credited to Charge+Zone wallet. For the refund, the processing time will be 24 hours.

CONTACT US       

Any customers, who wish to request further information or have questions, concerns or complaints about our privacy practices and policies may reach us at: Email: support@chargezone.co

Write to us at:

Tecso Charge Zone (P) Ltd.,

401, BENISON COMPLEX,

Opp. Shiv Mahal Palace,

O. P. Road, Vadodara-390007,

Gujarat, India.

In case you need any immediate Customer Support, kindly call us at 1-800-121-2025.